Frequently Asked Questions

What is the Tiffany & Co. Return/Exchange Policy?

Tiffany & Co. Online Return Policy:​


  • Returns may be made within 30 days from the date of delivery.​
  • We are please to offer a complimentary returns and exchange service.​
  • To return your order, simply visit Returns to print out a shipping label and then arrange for a collection or alternatively drop off your package at the nearest UPS location.​
  • Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt. ​
  • Fragrance must be returned in its original packaging (including seal sticker) and in saleable condition.
  • Refunds will be issued to the original form of tender and will be processed within 10 working days of the return, excluding delivery charges. ​

Kindly note:

  • Tiffany & Co. does not accept exchanges or refunds on personalised items.
  • “Online Exclusive” items cannot be returned to stores.
  • We do not offer Scheduled Concierge Delivery for exchange orders. 


Tiffany & Co. Return to Store Policy:​

Alternatively, merchandise, except for “Online Only” items, will be accepted at the following Tiffany & Co. store locations in London:


  • Old Bond Street​
  • Covent Garden​
  • Royal Exchange​
  • Sloane Street ​
  • Westfield London​

For items purchased in a Tiffany & Co. store located in Heathrow Airport, or in a concession such as Selfridges and Harrods, please refer to the store’s own Return/Exchange Policy.​

If you have any questions, please contact our Client Care Centre on 0800 160 1837. Our Client Care Advisors are available from Monday to Friday 9 am - 6 pm. Closed on weekends and Public Holidays.