Frequently Asked Questions

What are the delivery times and rates?

Standard Delivery

 

Delivery is complimentary for all orders. Please allow 3 working days, and an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand-engraved and monogrammed items. 

 

Express Delivery

 

We can deliver your order by Express Delivery for £15 per address. Express Delivery is complimentary for orders over £500.

 

Express Delivery orders placed by 1pm Monday-Friday will arrive the next working day, excluding Bank Holidays. If you have placed a special order this may take longer. Please allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand-engraved and monogrammed items.

 

 

To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, or to check the status of an order, please contact our Client Care Centre on 0800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.