Frequently Asked Questions

What if I need to return my engagement ring?

All engagement rings, may be returned for up to 30 days from the date of original purchase for refund or exchange. The engagement ring must be in saleable condition, include all product documentation (e.g., Tiffany Diamond Certificate, or Colored Stone or Diamond reports) and be accompanied by a sales receipt.


Tiffany & Co. offers complimentary shipping for any item that you'd like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within ten (10) days of return.


Alternatively, Tiffany & Co. merchandise will be accepted at any of the Tiffany & Co. locations in London: Old Bond Street, Royal Exchange, Sloane Street, Westfield and Covent Garden.


For more information, please contact our Client Care Centre.