Online Return Policy
Your gift card cannot be returned, exchanged, or refunded. It cannot be exchanged or redeemed for cash. However, you can return a purchase made with a Tiffany Gift Card.
- Returns may be made within 30 days from the date of delivery.
- We are pleased to offer a complimentary returns and exchange service.
- To return your order, simply visit Returns & to print out a shipping label and then arrange for a collection or alternatively drop off your package at the nearest UPS location.
- Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt.
- Fragrance must be returned in its original packaging (including seal sticker) and in saleable condition.
- Refunds will be issued to the original form of tender and will be processed within 10 working days of the return, meaning a refund on the Gift Card, and, in the case your purchase exceeded the balance of the Tiffany & Co. Gift Card, a refund on the credit card used as a second method of payment.
Kindly note:
- Tiffany & Co. does not accept exchanges or refunds on personalised items.
- “Online Exclusive” items cannot be returned to stores.
In-Store Return Policy
Alternatively, merchandise, except for “Online Only” items, will be accepted at the following Tiffany & Co. store locations in London:
- Old Bond Street
- Covent Garden
- Royal Exchange
- Sloane Street
- Westfield London
Our advisors will explain the available return options and accordingly provide a credit merchandise note or a refund on the Gift Card.
