Frequently Asked Questions

Terms of Sale - Store Telephone and Email

It is recommended to carefully read and understand these Store Telephone and Email - Terms of Sale before you submit an order to us, whether by phone or email. These Terms, together with our Privacy Policy, govern the terms on which we supply our products “Products”to you by email or telephone communication. For any questions regarding these Terms please contact our Client Care Centre at the following email address: ukcustomerservice@tiffany.com or by telephone at 0800 160 1837.

 

 1. Who we are

We are Tiffany & Co. Limited, a company registered in England and Wales with registered number 06412897 (“Tiffany”). Our registered office is 25 Old Bond Street, London W1S 4QB. Our VAT number is 123 3599 19.

 

2. Who can buy our products?

To purchase our Products, you must be over 18 years old. We can only ship to the United Kingdom, if you would like to ship to a country other than the United Kingdom, please call our Client Care Department on 0800 160 1837.

 

3. How your contract with us is formed

Orders can be made by telephone or email.

Please indicate to us your preferred methods of delivery (if there are applicable shipping costs, they will be applied to the total amount and it will be possible to verify the amount before making the payment) and to confirm your address.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us (the “Order Email”).

 

The Order Email will contain a summary of the items ordered, the price, delivery costs, the payment method, the address and the expected date of shipment. It will also contain a link to these Terms which form part of the contract between you and us.

 

It is your responsibility to carefully check the Order Email and ensure that your order is correct. Tiffany will not be responsible for any errors or inaccuracies contained in the order sent to you.

 

If there are changes to be made, please contact the Sales Professional who has assisted you, or our Client Care Centre on 0800 160 1837 or via email ukcustomerservice@tiffany.com, indicating the references of the order.

 

If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This might be because the Product(s) are out of stock, because of unexpected limits on our resources which we could not reasonably plan for,  because a credit reference we have obtained for you does not meet our minimum requirements or because we have identified an error in the price or description of the Product(s).

 

4. Payment

The prices and shipping costs may be subject to change at any time, but changes will not affect orders where we have confirmed our acceptance in the Order Email.

Prices are checked regularly. However, should we find a variation or error in the price when we receive your order, we will contact you to verify that you still intend to proceed with the purchase at the correct price. In the event of your confirmation to this regard, please note that this does not imply any obligation on our part to supply the Product(s) until we have sent you the Order Email.

 

The prices of the Products include VAT, but shipping costs are excluded, which will be applied to the total amount and confirmed by us.

Payment for all Product(s) must be by credit or debit card. We accept payment with Visa, MasterCard, American Express and Maestro cards. We will not take payment until after we have sent the Order Email. If we are unable to accept your order for any reason then we will, at our option, either reject your debit or credit card or refund any money paid by you in respect of that order. We will not dispatch the Product(s) until we receive payment in full. Please note, it is possible that your card issuer may charge you a handling fee or processing fee. We are not responsible for this. 

For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

 

 By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorisations for your payments for Product(s).

 

5. Delivery and transfer of risks

The delivery of the Product (s) will take place at the address indicated in the Order Email within the deadline communicated, but an exact delivery date cannot be guaranteed.

If the Product (s) has not been delivered within 30 days of the Order Email or any other agreed date, you will have the right to withdraw from the contract and any amount paid by you will be refunded to you, without further delay.

The ownership and risks relating to the Product (s) are transferred to you upon delivery.

We can only deliver Product(s) to addresses within the United Kingdom. To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, please contact Client Care Centre at 0800 160 1837, Monday to Saturday 09:00-18:00; closed Sundays and Public Holidays.

 

6. Damaged or defective product(s)

Subject to any specific warranties we offer in relation to particular Product(s) that we have separately communicated to you in writing, or those which are implied by law, we do not offer any warranty or guarantee on our Product(s).

You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us.

If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). If you would prefer repair or replacement of the Product(s) please contact us and we will replace the item at no extra charge to you where this is reasonably practicable. In addition, we will either refund the cost of the return of the item to us by you or send you a prepaid parcel which you can use to return the damaged or defective item to us. Nothing in this section affects your legal rights.

 

7. Product information

Despite all efforts to represent the Product (s) as accurately as possible through the use of photographs, some items may appear slightly larger or smaller than their actual size due to screen or technical defects or photography techniques.

Other articles could be represented on a larger scale than the actual size in order to highlight all the details, or on a smaller scale in order to show the object in its entirety.

In addition, the details displayed on the screen (such as colours, designs, textures etc.) depend on the characteristics of the device used and therefore may not faithfully reflect the real properties of the Product(s) that will be delivered to you.

 

8. Limitation of liability

These Terms do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud or fraudulent misrepresentation;
  • for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • under Part 1 of the Consumer Protection Act 1987; or
  • for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

 Subject to this, in no event shall we be liable to you for any business losses and we shall only be liable to you for losses which you suffer as a result of a breach of these Terms by us. Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price of the Product(s) you purchased and any losses which are a foreseeable consequence of us breaching these Terms. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We are not responsible for any delay in, or failure of, performance of our obligations under any contract arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

 Please note that nothing contained in these Terms in any way affects your statutory rights.

 

9. Your right of withdrawal

Subject to the terms and conditions detailed herein, if you are a consumer (i.e., you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund from us including any associated shipping fees that you have paid (we will not refund you any shipping fees paid by Tiffany) as follows.

 

Non-Returnable Products
Save for Products that are damaged or faulty upon delivery, or Products that are delivered incorrectly, Tiffany will not accept for return personalised, engraved or customised products or other merchandise that is specified as non-returnable at the time of purchase.

 

Cooling Off Period
You may cancel an order and receive a refund at any time before your Product is delivered, and up to 30 days afterwards, beginning on the day you purchased your Order (the “Cooling Off Period”).

 

Notice of Cancellation
To cancel you must clearly inform us of your intention to do so, preferably in writing:

or

  • by completing our cancellation form available on our website at https://www.tiffany.co.uk/shared/PDFs/CancellationForms/CancellationForm_UK.pdf.

 

Timing and Instructions for Returns
If you choose to cancel, then you must return the Product(s) to us in accordance with the instructions included in your package, which will contain instructions for the printing of a complimentary shipping label to return the Product(s).

You must return the Product(s) to us within 30 days of purchase or within 14 days after providing notice of cancellation, in the same condition in which you receive them. If you do not return the Product(s) within 30 days of purchase or 14 days of cancellation (whichever occurs first), and in accordance with the return instructions included with the Product(s), we reserve the right to collect the Product(s) from you at your cost.

You must ensure that you take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we reserve the right to deduct the cost of any deterioration, up to the price(s) of the Product(s), from the refund to which you are otherwise entitled.

If you do not print and use the complimentary return shipping label, and instead choose to ship the Product(s) at your own cost, then we advise you to ensure the Product(s) are adequately insured during the return journey and you are responsible for safe return of the Product(s) to us.

Product(s) may only be accepted for return at the store that you ordered the Product(s) from. Returns will be subject to the applicable retail store’s Terms and Conditions. We encourage you to contact the retail store to inquire about their applicable policy.

 

Refunds
So long as the Product(s) are returned in accordance with the terms hereof, we will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use or damage of the Product(s)) together with the cost of standard delivery, if paid at the time of purchase. All refunds will be issued to the original form of tender within 14 days when:

  • Products have not been delivered to you at the delivery address you have requested within 30 days of your Order Email;
  • We send you confirmation by email that your order has been cancelled; or
  • We have received the Product(s) you have returned to us in a timely manner as detailed herein, or if earlier, from the day on which we receive evidence that you have returned the Products to us in a timely manner.

If you choose to return the Products to the store you may receive the refund while you are in the retail location. If such in-store refund is not possible, you shall receive the refund within 14 days of our receipt of the Product at our retail location.

 

10.   Other useful information

These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract. The contract and all communications between us will be conducted in the English language.

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms or of any term of these Terms will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms. However, you should note that this does not prevent residents of Northern Ireland or Scotland from starting proceedings in their own local courts.

If any provision of these Terms is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms which shall remain unaffected.

No delay or failure by us to exercise any powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

A person who is not a party to a contract governing the Terms between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms expressly provide for such rights.

All notices given by you to us must be given in writing to the address set out at the beginning of these Terms. We may give you notice at either the email or postal address you provide to us when placing an order.