Frequently Asked Questions

Is there VAT charged online, and can I claim it back?

VAT is charged at 20% and is included in the retail price. We are not able to handle VAT exempt sales over the web.


Please call our Client Care Centre at 0800 160 1837 for any further inquiries. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.