Frequently Asked Questions
What is Pin Code Delivery?
We want to make sure you have the best possible shopping experience with us and that your Tiffany & Co. orders are delivered to you safely. That's why we're introducing Pin Code Delivery.
We have partnered with DPD, our trusted logistics provider, to offer you a more secure and efficient delivery experience through our Pin Code Delivery service. This will ensure your order is delivered directly to you with maximum safety and convenience.
How does it work?
- When placing your order, you will be asked to provide a valid Phone number to allocate your unique 4-digit PIN code.
- Once your order has been confirmed, you will receive an SMS enclosing the estimated date of your delivery as well as the unique 4-digit PIN code needed to release your parcel.
- Once your parcel is out for Delivery you will receive an SMS indicating an estimated time slot, and a reminder of your unique 4-digit PIN code.
- If you lose or do not receive your unique 4-digit PIN code, don't worry! The driver can re-send it to you once they're at your doorstep.
- If you cannot provide your unique 4-digit PIN code at the time of delivery, the driver will try again the next day.
Please note that this process has been implemented to ensure the safety and security of your goods. For this reason, we will not be able to deliver your parcel without the unique 4-digit PIN code.