Frequently Asked Questions
- Orders Processing Delay Information
- COVID-19 Updates
- Shopping FAQ
- Shipping & Returns FAQ
- Collect In-Store FAQ
- A Tiffany Diamond FAQ
- Love & Engagement FAQ
- Care FAQ
- Repair FAQ
- Engraving FAQ
- Counterfeit Designs FAQ
- Watch Care & Service FAQ
- Career FAQ
- LVMH Transaction FAQ
- The Very, Very Extraordinary Tiffany Gifts Terms and Conditions
- How do I order on Tiffany.co.uk?
- Is it safe to order on Tiffany.co.uk?
- How do I purchase a Tiffany & Co. Gift Voucher?
- Can I buy an engagement ring over the phone?
- Is the packaging of my Tiffany online purchase discreet?
- Is the Tiffany Blue Box available for purchase?
- How is my gift packaged?
- What are the Tiffany & Co. stores opening hours?
- Is there VAT charged online, and can I claim it back?
- Does Tiffany & Co. have a ring size conversion chart?
- What payment methods does Tiffany & Co. accept?
- I have a Tiffany Merchandising Credit note, can I use it to purchase online?
- Does Tiffany & Co. offer a finance plan?
- Can I use a Tiffany & Co. Gift Voucher online?
- What is Mastercard® SecureCode™?
- What is Verified by Visa?
- What is American Express Safekey®?
- What is Tiffany doing with my information to comply with the GDPR (EU General Data Protection Regulation)?
- How do I contact a Tiffany store?
- Father's Day Delivery Information
- Christmas Delivery & Returns Information
- Mother's day Delivery Information
- Valentine's Day Delivery Information
- What is the Tiffany & Co. Return/Exchange Policy?
- What are the delivery times and rates?
- How do I track my online order?
- Can I ship my order to a location outside of the UK?
- How can I return or exchange merchandise purchased online or over the phone?
- Can I return a personalised item?
- How do I know if my return has been received?
- How long does it take for my refund to be issued?
- How can I schedule a Tiffany Diamond ring consultation?
- Can I buy an engagement ring over the phone?
- Which "C" is the most important?
- Will I get a certificate with my engagement ring?
- What is the Tiffany Diamond Certificate & Lifetime Warranty?
- What makes a diamond a Tiffany & Co. Diamond?
- What is Tiffany & Co. doing to protect the environment?
- What should I consider when purchasing diamonds?
- What is Tiffany doing about the problem of conflict diamonds?
- How do I know the provenance of my individually registered Tiffany diamond?
- How does Tiffany define “Botswana sort”?
- How does Tiffany define “Tiffany heritage stones”?
- How can I learn more about the provenance of my Tiffany diamond?
- Tiffany & Co. Supplier Code of Conduct
- California Transparency in Supply Chains Act (SB657)/U.K. Modern Slavery Act
- How can I schedule a consultation with a Tiffany Diamond Expert?
- Can I buy an engagement ring over the phone?
- Does Tiffany offer conflict-free diamonds?
- What should I consider when choosing a diamond?
- What if I need to return my engagement ring?
- What is the Tiffany Diamond Certificate?
- Does the Tiffany Diamond Certificate arrive with my order?
- Does my engagement ring come with a Lifetime Warranty?
- Are insurance valuation letters included with my purchase?
- How do I resize my engagement ring? Are there any restrictions?
- What care services do you offer for my Tiffany engagement ring?
- Can I add a personal touch to my engagement purchase?
- How do I care for my Tiffany & Co. sterling silver?
- Can I get my Tiffany jewellery cleaned in-store?
- How can I purchase a Tiffany Cleaning Care Kit?
- How do I care for my Gold and Platinum jewellery?
- How do I care for my diamonds?
- How do I care for my Rubedo® jewellery?
- How do I care for my gemstone and pearl jewellery?
- Where can I have my watch serviced?
- How do I care for my leather goods?
- How should I store my crystal?
- How should I clean my Tiffany & Co. china?
- How can I get an item repaired?
- How do I know the status of my repair?
- How long does it take to get my Tiffany item repaired?
- I lost a diamond from my ring, can it be replaced?
- Can a Tiffany ring be resized?
- The chain of my Tiffany item broke. Can I have it repaired?
- Can my necklace be lengthened/shortened?
- Can I purchase a Tiffany pen refill or Tiffany earring backs?
- Can my Tiffany sunglasses be repaired?
- Can my Tiffany pen be repaired?
- Can I replace a lost earring/cuff link?
- How do I get an appraisal for my Tiffany & Co. merchandise?
- What is engraving?
- What are the different engraving styles and prices?
- Where will the item be engraved?
- How long does it take to have my item engraved?
- How will I know if an item available on Tiffany.co.uk can be engraved?
- Does Tiffany & Co. offer complimentary engraving for wedding bands online?
- Can I return an engraved item?
- Can I have a non-Tiffany item engraved at Tiffany & Co.?
- Can I have something other than three initials, such as a logo or a full name, engraved on an item purchased on Tiffany.co.uk?
- Can I personalise a Tiffany & Co. leather item?
- Can I personalise a Tiffany crystal item?
- Can I have something other than three initials, such as a logo or a full name, engraved on an item purchased on Tiffany.co.uk?
- What is the history of Tiffany’s watch services?
- What is the Tiffany warranty for watches?
- How do I care for my watch?
- Where can I have my watch repaired?
- How can I check that my watch is still water resistant?
- What is a magnetic field?
- Why do I need to have my watch serviced regularly?
- My watch, which is an old model, is damaged. Why does the warranty not apply?
- How often should I take my Tiffany watch in for servicing?
- Where is my nearest Tiffany watch service center?
- How long is the warranty on my Tiffany watch?
- I saw in the news that LVMH is acquiring Tiffany. Is that true?
- When do you expect the LVMH transaction will happen?
- Can I use my gift card or merchandise credit at the other LVMH stores?
- Will my purchase history carry over to/combine with the other LVMH brands?
- Will you be closing down your Tiffany stores prior to closing?
- Will the Tiffany name be changing?
- Will you still offer financing? Would TCO financing cross over to LVMH brands?
- Will there be any impact to my long-term financing agreement? Will I still have 12 months, or 24 months to pay my outstanding balance?
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