There’s no question too small or request too big for our Tiffany client advisors. From choosing an engagement ring or gift to providing in-store or virtual appointments, we’re always at your service.
Hours of Operations:
Monday–Friday: 9:30 – 6:00
How Can We Assist You?
Standard Delivery
Delivery is complimentary for all orders. Please allow 2 working days, and an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand-engraved and monogrammed items.
Same Day Delivery
We can deliver your order to a London address on the Same Day for £15 per address. Same Day Delivery is complimentary for orders over £500. Orders must be placed by 12:00 pm, Monday to Friday, to be delivered on the same day between 3:00 pm and 8:00 pm.
Please note that this service is available exclusively within eligible London areas, and some exclusions may apply. We kindly ask you to check your address eligibility during the checkout process to ensure delivery options are available for your location.
Express Delivery
We can deliver your order by Next Day Delivery for £15 per address. Next Day Delivery is complimentary for orders over £500. Next Day Delivery orders placed by 1pm Monday to Friday will arrive the next working day, excluding Bank Holidays.
We kindly ask you to check your address eligibility during the checkout process to ensure delivery options are available for your location.
Engraving
Please allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand engraved and monogrammed items. Please note that we are not able to accept any personalised or engraved items for refund or exchange.
If you have any questions please contact the Client Care Centre at 0800 160 1837. Our hours of business are Monday to Friday: 9.30 am to 6 pm ; closed on weekends and Public Holidays in the UK.
Tiffany & Co. accepts the below payment methods:
PayPal
You can now check out securely on be.tiffany.com using your PayPal account. Simply choose PayPal as your payment method in your shopping bag or checkout page to complete your purchase. You will be directed to your PayPal login page to access your account securely.
Check PayPal for more information.
Apple Pay
Apple Pay is one of the easiest and most secure ways to pay on uk.tiffany.com. Simply choose Apple Pay as your payment method in your shopping bag or checkout page when browsing Safari from your iPhone, iPad or Mac to complete your purchase.
Verified by Visa
Verified by Visa is free to Visa cardholders and was developed to help prevent unauthorized use of Visa cards online.
Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online.
Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A Verified by Visa window will automatically appear, and your visa card issuer will ask for your password. You will enter your password to verify your identity and complete your purchase. At stores that are not participating in Verified by Visa yet, your Visa card will continue to work as usual.
American Express Safekey®
American Express SafeKey® is an online authentication service that provides an additional layer of security against theft and fraud when buying goods and services online at participating SafeKey® retailers using your American Express® Card.
When you shop online, SafeKey® will pop up in your internet browser and prompt you to enter either your pre-defined password or a unique one-time security code that would be sent to you via text/email. For further information please refer to your card provider.
Mastercard® SecureCode™
MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode™ and it is never shared with any merchant. A private code means added protection agaisnt against unauthorized use of your credit or debit card when you shop online.
Every time your pay online with your MasterCard or Maestro card a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it is you and allows your purchase to be completed.
Tiffany & Co. Online Return Policy:
- Returns may be made within 30 days from the date of delivery.
- We are please to offer a complimentary returns and exchange service.
- To return your order, simply visit Returns and follow the steps provided on our partner’s site. Choose between a return or an exchange, and select the return method that best suits you.
- Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt.
- Fragrance must be returned in its original packaging (including seal sticker) and in saleable condition.
- Refunds will be issued to the original form of tender and will be processed within 10 working days of the return, excluding delivery charges.
- Tiffany & Co. does not accept exchanges or refunds on personalised items.
- Online exclusive items cannot be returned to stores.
Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Any product with signs of wear, damage, or alteration or whose security tag, if any, has been removed cannot be accepted.
Tiffany & Co. Return to Store Policy:
Alternatively, merchandise, except for “Online Only” items, will be accepted at the following Tiffany & Co. store locations in London:
- Old Bond Street
- Covent Garden
- Royal Exchange
- Sloane Street
- Westfield London
For items purchased in a Tiffany & Co. store located in Heathrow Airport, or in a concession such as Selfridges and Harrods, please refer to the store’s own Return/Exchange Policy.
If you have any questions, please contact our Client Care Centre on 0800 160 1837. Our Client Care Advisors are available from Monday to Friday 9:30 am - 6 pm. Closed on weekends and Public Holidays.
Tiffany & Co. offers complimentary repair assessments and pricing estimates for all products with the exception of Patek Philippe watches.
Delivery Times & Rates
Repair pricing varies based on the type of product, material and/or gemstone. Our experts will assess your piece and the work required, sending you a summary via email, including any applicable charges that require your approval.
Following this, the work will typically be completed in 21 days before contacting you for any necessary payment and/or returning your serviced item to you.
- Silver jewellery repairs start at £80
- Gold and platinum repairs start at £170
- Watch repairs start at £190
Bring in Store
You can take your Tiffany piece into one of our stores to be assessed by one of our Tiffany Experts.
Click here to book an appointment in your preferred store, and select 'Request a Service' from the services tab.
Send Via Post
To send you Repair via Post, please follow the instructions below:
- Download our Repair Form
- Print form and complete all information
- Enclose form with item to be repaired
- Send item and form, via an insured shipping method, to:
LTSC
PO Box 583
Dartford
DA1 9XS
To inquire about repair services and repair status updates, please contact our Client Care Centre on 0800 160 1837. Our Client Care Advisors are available from Monday to Friday 9:30am - 6pm. Closed on weekends and Public Holidays.
