Contact Us
Hours of Operation:

Monday–Friday: 9:00AM – 6:00PM

Frequently Asked Questions

Our Most Up-to-date Store Information

We look forward to welcoming you to our stores. Please visit our store locator for individual store hours and services, such as private in-store appointments.

You can also book an in-store or virtual appointment here.


Safety Measures in Store

We continue to follow guidance from regulatory authorities to ensure the safety of our teams, clients and communities. To ensure the well-being of our customers and store teams, open Tiffany & Co. stores are closely following safety measures, including:

  • Maintaining social distance
  • Limiting the number of people in store at one time
  • Elevated store cleaning measures
  • Use of hand sanitizer dispensers

What are the delivery times and rates?

Standard Delivery


Delivery is complimentary for all orders. Please allow three (3) working days, and an additional five (5) working days for delivery of standard engraved items and an extra ten (10) working days for hand-engraved and monogrammed items. 


Express Delivery


We can deliver your order by Express Delivery for £15 per address. Express Delivery is complimentary for orders over £500.


Express Delivery orders placed by 1pm Monday-Friday will arrive the next working day, excluding Bank Holidays. If you have placed a special order this may take longer.


We are not able to accept any personalised or engraved items for refund or exchange.


To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, or to check the status of an order, please contact our Client Care Centre on 0800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.

Does Tiffany & Co. have a ring size conversion chart?

Tiffany & Co. has a ring size conversion chart available online. Please click here to view chart.

What is the Tiffany & Co. Return/Exchange Policy?

Tiffany & Co. merchandise will be accepted at any of the Tiffany & Co. locations in London, United Kingdom: Old Bond Street, Royal Exchange, Sloane Street, Westfield and Covent Garden.


Return Policy


Tiffany & Co. offers complimentary shipping for any item that you'd like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within ten (10) working days of return.


Kindly note that Tiffany does not accept exchanges or refunds on any engraved and customised pieces.


For items purchased in a Tiffany & Co. store located in Heathrow Airport, please refer to the Heathrow Return Policy.


For any item purchased in a Tiffany & Co. store located in a concession such as Selfridges and Harrods, please refer to their Return/Exchange Policy.

How can I get an item repaired?

If you need a piece of Tiffany & Co merchandise repaired or serviced we invite you to visit one of our stores or send your item via post.

Sending Your Repair Via Post

Please follow the instructions below:

1. Download our Repair Form
2. Print form and complete all information.
3. Enclose form with item to be repaired
4. Send item and form, via an insured shipping method, to:

PO Box 27926

Our experts will assess your piece and the work required, sending you a summary via email, including any applicable charges that require your approval. Following this, the work will typically be completed in 14 days before contacting you for any necessary payment and/or returning your serviced item to you.

Repairs Via Store

You can also take your Tiffany piece into one of our stores for assessment. Click here to view a list of our stores and locations.

How do I purchase a Tiffany & Co. Gift Voucher?

You can purchase a Tiffany & Co. Gift Voucher at any Tiffany & Co. stand-alone store in London, UK: Old Bond Street, Covent Garden, Royal Exchange, Sloane Square and Westfield London.


Alternatively, you can call us on 0800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and public holidays.

How do I care for my Tiffany & Co. sterling silver?

Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.


The First Rule of Silver Care 

Sterling silver tarnishes, especially when exposed to salt air and products containing sulphur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.


Tiffany & Co. Sterling Silver Care

Using a small amount of Tiffany’s silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.


Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.


Special Considerations

An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.

Tiffany & Co. Flatware and Hollowware

We recommend that you use your silver often. Frequently used silver requires the least amount of care and special attention and best develops the desired patina. Most silver, except for knives, may be placed in the dishwasher. It is important, however, to remove them before the drying cycle begins. It is better to wash your silver by hand in hot, sudsy water as soon as possible after use. Rinse well in clear hot water and hand-dry immediately and thoroughly. For silver that is tarnished, clean with a good quality silver polish and avoid "dip" polishes.


Storing Tiffany & Co. Sterling Silver Products

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your Tiffany & Co. silver or a silver storage box.


Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products as the sulfur in rubber causes tarnishing and corrosion.

Click here to view and purchase our range of product care items.


For enquiries regarding professional polishing of Tiffany & Co. merchandise we invite you to visit one of our boutiques or contact Client Care Centre on 0800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and public holidays.