Frequently Asked Questions

What is the Tiffany & Co. Repair Policy?

Tiffany & Co. offers complimentary repair assessments and pricing estimates for all products with the exception of Patek Philippe watches. 


Delivery Times & Rates

Repair pricing varies based on the type of product, material and/or gemstone. Our experts will assess your piece and the work required, sending you a summary via email, including any applicable charges that require your approval.


Following this, the work will typically be completed in 21 days before contacting you for any necessary payment and/or returning your serviced item to you.


  • Silver jewellery repairs start at £75
  • Gold and platinum repairs start at £145
  • Watch repairs start at £135


Bring in Store

You can take your Tiffany piece into one of our stores to be assessed by one of our Tiffany Experts. Click here to book an appointment in your preferred store.


Send Via Post

To send you Repair via Post, please follow the instructions below:


  1. Download our Repair Form
  2. Print form and complete all information
  3. Enclose form with item to be repaired
  4. Send item and form, via an insured shipping method, to:



PO Box 583




To inquire about repair services and repair status updates, please contact our Client Care Centre on 0800 160 1837. Our Client Care Advisors are available from Monday to Friday 9am - 6pm. Closed on weekends and Public Holidays.