Frequently Asked Questions

Can I return my Tiffany Gift Card?

Online Return Policy


Your gift card cannot be returned, exchanged, or refunded. It cannot be exchanged or redeemed for cash. However, you can return a purchase made with a Tiffany Gift Card.


  • Returns may be made within 30 days from the date of delivery.​
  • We are pleased to offer a complimentary returns and exchange service.​
  • To return your order, simply visit Returns to print out a shipping label and then arrange for a collection or alternatively drop off your package at the nearest UPS location.​
  • Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt. ​
  • Fragrance must be returned in its original packaging (including seal sticker) and in saleable condition.
  • Refunds will be issued to the original form of tender and will be processed within 10 working days of the return, meaning a refund on the Gift Card, and, in the case your purchase exceeded the balance of the Tiffany & Co. Gift Card, a refund on the credit card used as a second method of payment.


Kindly note:


  • Tiffany & Co. does not accept exchanges or refunds on personalised items.
  • “Online Exclusive” items cannot be returned to stores.
  •  We do not offer Scheduled Concierge Delivery for exchange orders.​



In-Store Return Policy


Alternatively, merchandise, except for “Online Only” items, will be accepted at the following Tiffany & Co. store locations in London:

  • Old Bond Street​
  • Covent Garden​
  • Royal Exchange​
  • Sloane Street ​
  • Westfield London​


Our advisors will explain the available return options and accordingly provide a credit merchandise note or a refund on the Gift Card.