FAQ
There’s no question too small or request too big for our Tiffany client advisors. From choosing an engagement ring or gift to providing in-store or virtual appointments, we’re always at your service.
If you are interested in learning about what makes Tiffany diamonds unique, we encourage you to schedule an in-store consultation. A Tiffany diamond expert will answer all your questions and show you Tiffany's extraordinary selection of ring styles. To schedule your personal consultation, click here.
Standard Delivery
Delivery is complimentary for all orders. Please allow 3 working days, and an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand-engraved and monogrammed items.
Express Delivery
We can deliver your order by Next Day Delivery for £15 per address. Next Day Delivery is complimentary for orders over £500.
Express Delivery orders placed by 1pm Monday-Friday will arrive the next working day, excluding Bank Holidays. If you have placed a special order this may take longer. Please allow an additional 5 working days for delivery of standard or hand-engraved and monogrammed items.
Engraving
Please allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand engraved and monogrammed items. Please note that we are not able to accept any personalised or engraved items for refund or exchange.
You may verify the status of your order and delivery by contacting our Client Care Centre on 0800 160 1837. Our hours of business are Monday to Friday 9:30 am to 6 pm; closed on weekends and Public Holidays in the UK.
Once your order has been confirmed, you will receive an email containing your order number.
You can check the status of your order even as a guest user. To track your order, click on this link then simply enter your order number and email address. Once your order has been dispatched, you will also receive an email with a tracking link.
Alternatively, you can call us on 0800 160 1837, from Monday to Friday from 9:30 am - 6:00 pm, closed weekends and public holidays in the UK.
Tiffany & Co. Online Return Policy:
- Returns may be made within 30 days from the date of delivery.
- We are please to offer a complimentary returns and exchange service.
- To return your order, simply visit Returns to print out a shipping label and then arrange for a collection or alternatively drop off your package at the nearest UPS location.
- Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt.
- Fragrance must be returned in its original packaging (including seal sticker) and in saleable condition.
- Refunds will be issued to the original form of tender and will be processed within 10 working days of the return, excluding delivery charges.
Kindly note:
- Tiffany & Co. does not accept exchanges or refunds on personalised items.
- Online exclusive items cannot be returned to stores.
- We do not offer Scheduled Concierge Delivery for exchange orders.
Tiffany & Co. Return to Store Policy:
Alternatively, merchandise, except for “Online Only” items, will be accepted at the following Tiffany & Co. store locations in London:
- Old Bond Street
- Covent Garden
- Royal Exchange
- Sloane Street
- Westfield London
For items purchased in a Tiffany & Co. store located in Heathrow Airport, or in a concession such as Selfridges and Harrods, please refer to the store’s own Return/Exchange Policy.
If you have any questions, please contact our Client Care Centre on 0800 160 1837.Our Client Care Advisors are available from Monday to Friday 9:30 am - 6 pm. Closed on weekends and Public Holidays.
Tiffany & Co. offers the below range of care services and resources to help you care for your most adored pieces:
- A range of cleaning services either in-store or at our Service Center
- Complimentary resizing for all solitaire diamond ring purchases
- Diamond valuations
- Engagement ring and diamond consultations
- Engraving
- Jewellery polishing
- Watch maintenance, battery changes, strap replacement and bracelet shortening
- Prong checks
- Repairs
- Resizing
For initial assessment you may take your item to any Tiffany & Co. store, alternatively you can post your item to our Service Center following the instructions below:
- Download our Repair Form
- Print form and complete all information
- Enclose form with item to be repaired
- Send item and form, via an insured shipping method, to:
LTSC
PO Box 583
Dartford
DA1 9XS
Visit our Care & Repair Guides to learn more about jewellery care & cleaning.
There’s no question too small or request too big for our Tiffany client advisors. From choosing an engagement ring or gift to providing in-store or virtual appointments, we’re always at your service.
Hours of Operations:
Monday–Friday: 9:30 – 6:00
