Gold & Platinum Jewelry Care

Gold and Platinum Jewellery Care

We responsibly source gold and platinum. These materials must meet exacting standards in order to be used in Tiffany designs.

Day-to-day Care

To preserve the lustre of your gold jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolour and possibly disintegrate. We recommend that you store your gold jewellery in a safe place when engaging in these activities:

  • Household and outdoor chores (i.e., cleaning and gardening)
  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
  • Using lotion, hair products, fragrances and other cosmetics
  • Exercising at the gym or during contact sports
  • Preparing meals

Between wearings, we recommend that you place your gold or platinum jewellery back in its Tiffany Blue® flannel pouch for safekeeping.

Caring for your gold jewelry

How to Clean Gold and Platinum Jewellery

  1. Place your gold or platinum jewellery into the Tiffany jewellery cleaner solution.
  2. After two minutes, use a pair of tweezers to remove your jewellery from the solution.
  3. Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris.
  4. Rinse, blot dry and shine your gold or platinum jewellery with a Tiffany polishing cloth.


We also welcome you to bring your Tiffany jewellery in store for professional cleaning.

Find Your Nearest Store

Request a Repair

We are delighted to offer cleaning and repair for most Tiffany products. Our services include:

  • Professional jewellery resizing, cleaning, polishing and repair 
  • Watch battery replacement, resizing and maintenance
  • Leather repair

We accept products for servicing at Tiffany stores. 

Find Your Nearest Store


For other servicing questions, please contact 0800 160 1837.

To submit a repair request by mail, click through below.