Tiffany & Co. Diamond, Gemstone & Pearl Jewelry Care

Gemstone and Pearl Care

Crafted from precious materials, diamond, gemstone and pearl jewellery requires special care and attention. Dating back to the mid-19th century, Tiffany’s legacy of discovering and acquiring rare gemstones played a major part in establishing the company as a world-renowned jeweller.

Day-to-day Care

Diamond, gemstone and pearl jewellery needs to be treated with care. Even a diamond, the world’s hardest material, can be damaged under certain circumstances, and other gemstones are delicate. To prevent damage as much as possible, we recommend that you avoid exposing your diamond, gemstone and pearl jewellery to the following:

  • Variable temperatures
  • Perfumes and cosmetics
  • Ultrasonic cleaning
  • Household chemicals


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Caring for your gold jewelry

How to Clean Gemstone and Pearl Jewellery

Gemstone Jewellery

  1. Follow the instructions included with the Tiffany Jewellery Care Kit.
  2. Place your gemstone jewelry into the Tiffany jewellery cleaner solution.
  3. After two minutes, use a pair of tweezers to remove your jewellery from the solution.
  4. Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris.
  5. Rinse the jewellery and dry with a Tiffany polishing cloth.


NOTE: Delicate gemstones can be cleaned with a soft brush and mild soap and water solution.


Pearl Jewellery

  1. If worn often, pearls should be cleaned and restrung professionally once a year.
  2. Between cleanings, wipe pearls gently with a damp cloth.


Find Your Nearest Store

Request a Repair

We are delighted to offer cleaning and repair for most Tiffany products. Our services include:

  • Professional jewellery resizing, cleaning, polishing and repair 
  • Watch battery replacement, resizing and maintenance
  • Leather repair

We accept products for servicing at Tiffany stores. 

Find Your Nearest Store


For other servicing questions, please contact 0800 160 1837.

To submit a repair request by mail, click through below.