Frequently Asked Questions

Delivery is complimentary for all orders. Please allow three (3) working days, and an additional five (5) working days for delivery of standard engraved items and an extra ten (10) working days for hand-engraved and monogrammed items. 


We are not able to accept any personalised or engraved items for refund or exchange.


To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, or to check the status of an order, please contact our Client Care Centre on 0800 160 1837. Our team is available Monday to Friday from 9 am to 6 pm; closed weekends and public holidays.

Tiffany & Co. has a ring size conversion chart available online. Please click here to view chart.

Tiffany & Co. offers complimentary shipping for item(s) that you'd like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within 10 working days of return. Kindly note that Tiffany & Co. does not accept exchanges or refunds on engraved and customised pieces.


Alternatively merchandise, apart from online only items, will be accepted at selected Tiffany & Co. locations in London, United Kingdom: Old Bond Street, Covent Garden, Royal Exchange, Sloane Street and Westfield London.


Merchandise purchased online, with the exception of online only items, will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt.


If you have any questions please contact our Client Care Centre on 0800 160 1837, available from 9 am to 6 pm Monday to Friday; closed weekends and public holidays.

If you need Tiffany & Co. item repaired or serviced we invite you to visit one of our stores. Alternatively you can send your item via post.


Visit a Tiffany Store
You can take your Tiffany piece into one of our stores to be assessed by one of our Tiffany Experts.

Click here to view a list of our stores, or you can book an appointment in one of our Tiffany & Co. locations prior to your visit. Choose your preferred store, and select 'Customer Service & Repair' from the sevices tab.


Send Your Repair Via Post
To send you Repair via Post, please follow the instructions below:

1. Download our Repair Form
2. Print form and complete all information.
3. Enclose form with item to be repaired
4. Send item and form, via an insured shipping method, to:


PO Box 27926

Our experts will assess your piece and the work required, sending you a summary via email, including any applicable charges that require your approval. Following this, the work will typically be completed in 14 days before contacting you for any necessary payment and/or returning your serviced item to you.

If you have any questions please contact our Client Care Centre on 0800 160 1837, available from 9 am to 6 pm Monday to Friday; closed weekends and public holidays.

You can purchase a Tiffany & Co. Gift Voucher at any Tiffany & Co. stand-alone store in London, UK: Old Bond Street, Covent Garden, Royal Exchange, Sloane Square and Westfield London. Alternatively, you can call us on 0800 160 1837 Monday to Friday 9 am - 6 pm, closed weekends and public holidays.

Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.


The First Rule of Silver Care 

Sterling silver tarnishes, especially when exposed to salt air and products containing sulphur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.


Tiffany & Co. Sterling Silver Care

Using a small amount of Tiffany’s silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.


Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.


Special Considerations

An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.

Tiffany & Co. Flatware and Hollowware

We recommend that you use your silver often. Frequently used silver requires the least amount of care and special attention and best develops the desired patina. Most silver, except for knives, may be placed in the dishwasher. It is important, however, to remove them before the drying cycle begins. It is better to wash your silver by hand in hot, sudsy water as soon as possible after use. Rinse well in clear hot water and hand-dry immediately and thoroughly. For silver that is tarnished, clean with a good quality silver polish and avoid "dip" polishes.


Storing Tiffany & Co. Sterling Silver Products

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your Tiffany & Co. silver or a silver storage box.


Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products as the sulfur in rubber causes tarnishing and corrosion.

Click here to view and purchase our range of product care items.


For enquiries regarding professional polishing of Tiffany & Co. merchandise we invite you to visit one of our boutiques or contact Client Care Centre on 0800 160 1837. Our team is available Monday to Friday 9 am-6 pm; closed weekends and public holidays.