Frequently Asked Questions

Discover New Ways to Shop

Contact our boutiques

Tiffany & Co. stores in the United Kingdom are now open; we look forward to welcoming you back. Please visit our store locator for individual store hours and services, such as private in-store or virtual appointments.  

Book an appointment 


Click and Collect

The Tiffany & Co. collect in store service allows you to make a purchase online and and collect at one of the following Tiffany & Co. store locations: Old Bond Street, Covent Garden, Royal Exchange, Sloane Street and Westfield London. Add an item to your shopping bag and select your preferred store at the checkout. Learn more


Our store teams will provide confirmation once items are ready for collection. To collect your item we invite you too book an appointment at your preferred store.


To reserve and collect a Tiffany & Co. item at our Heathrow T5 boutique, please contact our boutique’s team by telephone or e-mail.


Buy Online

Enjoy complimentary standard shipping & returns on all orders, and chat online to one of our jewellery experts.

Please note that we are not able to accept any personalised or engraved items for refund or exchange.


Contact our Client Care Centre

For any other enquiry, as always we are at your service on, by telephone at  0800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.