Frequently Asked Questions

How can I return or exchange merchandise purchased online or over the phone?

Tiffany & Co. offers complimentary shipping for item(s) that you'd like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within 10 working days of return. Kindly note that Tiffany & Co. does not accept exchanges or refunds on engraved and customised pieces.


Alternatively merchandise, apart from online only items, will be accepted at selected Tiffany & Co. locations in London, United Kingdom: Old Bond Street, Covent Garden, Royal Exchange, Sloane Street and Westfield London.


Merchandise purchased online, with the exception of online only items, will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt.


If you have any questions please contact our Client Care Centre on 0800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.