Frequently Asked Questions

Our Most Up-to-date Store Information

Tiffany & Co. Stores

We look forward to welcoming you to our stores. Please visit our store locator for individual store hours and services, such as private in-store appointments.

You can also book an in-store or virtual appointment here.


Safety Measures in Store

We continue to follow guidance from regulatory authorities to ensure the safety of our teams, clients and communities. To ensure the well-being of our clients and store teams, open Tiffany & Co. stores are closely following safety measures, including:



  • Mandatory wearing of face coverings in client facing roles
  • Enhanced sanitisation and cleaning measures across all our locations
  • Use of hand sanitiser dispensers.
  • Additional social distancing measures may be implemented as required and are based on size and square footage of location and number of clients visiting.


Click and Collect

The Tiffany & Co. collect in store service allows you to make a purchase online and collect at one of the following Tiffany & Co. store locations: Old Bond Street, Covent Garden, Royal Exchange, Sloane Street and Westfield London. Add an item to your shopping bag and select your preferred store at the checkout. Learn more


Our store teams will provide confirmation once items are ready for collection. To collect your item we invite you too book an appointment at your preferred store.


To reserve and collect a Tiffany & Co. item at our Heathrow T5 boutique, please contact our boutique’s team by telephone or e-mail.


Cleaning and Repairs

Our stores are accepting items for repair to send to our Tiffany Service Center. You may also send repairs directly to our Service Centre by following the instructions listed here. For more information, please call our Client Care Centre at 0800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.


Contact Us

As always, we’re at your service  at and by phone at 0800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays. Please note, due to high call and email volume, there are delays in email responses and answering and returning phone calls from our in-store and client care teams. We appreciate your patience.