Frequently Asked Questions

How to remove scratches from gold and platinum

Only polishing will remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewellery and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece.


We recommend that gold and platinum only be polished by a professional. Any Tiffany store can fulfill polishing requests. Visit our Contact Us page or call 0800 160 1837 for servicing questions. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.


See our Gold and Platinum jewellery Care guide for more cleaning and care information.